[GRLUG] Dell Ubuntu Computer Issue

[Grand Rapids Linux Users Group]

Ah, then that does pose a problem.

That model does show as Ubuntu Certified:

https://ubuntu.com/certified/202203-30070

You could run smartctl on it to see if the drive itself says it's bad - 
that'd be a pretty good indication of a hardware problem.

Warm Regards,
Kyle Maas



On 1/15/24 14:05, Grand Rapids Linux Users Group wrote:
> Oh, and btw, I already paid Dell $332 to fix the problem before they 
> started telling me they couldn't. They replaced the keyboard and the 
> LCD screen and panel. Then sent it back with exactly the same I/O 
> (keyboard, mouse, touchpad) lockup problem it had when I sent it in.
>
> On 1/15/24 13:56, Eric Beversluis wrote:
>> Except... this particular model has the SDD soldered to the 
>> motherboard, if my research is right.
>>
>> On 1/15/24 13:50, Grand Rapids Linux Users Group wrote:
>>> Sounds to me like the drive's going bad. Maybe do a ddrescue from 
>>> the old drive to an external USB drive from a live environment to 
>>> try to image as much of it as is readable.  If you can't get a 
>>> warranty replacement, replacing NVMe drives is usually pretty easy, 
>>> not terribly expensive, and they're usually locally available at 
>>> Best Buy if you need a quick turnaround.
>>>
>>> Warm Regards,
>>> Kyle Maas
>>>
>>>
>>>
>>> On 1/15/24 13:42, Grand Rapids Linux Users Group wrote:
>>>> A year and a half ago I bought a Dell XPS 13 9315 pre-loaded with 
>>>> Ubuntu 20.04 LTS.
>>>>
>>>> Now, when I have a problem, Dell Technical Support is telling 
>>>> me--over and over, like a broken record--that they do not support 
>>>> Ubuntu and that I need to contact something they think exists, 
>>>> "Ubuntu support." The pisser is that a year ago they were perfectly 
>>>> willing and able to help me, even walking me through some steps to 
>>>> restore the Dell image.
>>>>
>>>> Now the Dell Ubuntu Recovery Image repeatedly fails, as it tells me 
>>>> it cannot find any disk to install the OS to. I tried a live Fedora 
>>>> boot and Fedora was unable to mount the hard drive. It told me 
>>>> there was a faulty superblock.
>>>>
>>>> I tried 'e2fsck -b 32768 /dev/nvme0n1p3' in attempt to restore the 
>>>> superblock from the backup copy of the superblock. This resulted in:
>>>>
>>>>     e2tsck: Input/output error while trying to open /dev/nvme0n1p3.
>>>>
>>>> I got the same result when I tried one of the other "locations" 
>>>> (other than 32768).
>>>>
>>>> lsblk shows: nvme0n1p3, nvme0n1p1, and nvme0n1p2.
>>>>
>>>> 'sudo mount -t ext4 /dev/nvme0n1p3 /ext' returns:
>>>>
>>>> 'mount: /mnt: special device /dev/nvme0n1p3 does not exist'
>>>>
>>>> To me that sounds very much like a hardware problem--probably the 
>>>> SDD going bad--which Dell support ought to repair.
>>>>
>>>> Any suggestions?
>>>>
>>>
>>
>